Privacy Policy

Last updated: 29 July 2025

1. Introduction

Luminous Flash ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Luminous Flash is the data controller for your personal information. Our contact details are:

Luminous Flash
25 Cannon Street
London, EC4M 5TA
United Kingdom
Email: [email protected]
Phone: +44 20 7743 6733

3. Information We Collect

3.1 Personal Information You Provide

  • Contact information (name, email address, phone number)
  • Communication preferences
  • Property requirements and financial information (when providing mortgage advice)
  • Legal documentation for conveyancing services
  • Any other information you choose to provide through our contact forms or communications

3.2 Information We Collect Automatically

  • IP address and location data
  • Browser type and version
  • Device information
  • Website usage data and analytics
  • Cookies and similar tracking technologies

4. How We Use Your Information

We process your personal data for the following purposes:

  • Service Provision: To provide conveyancing, mortgage advice, and property survey services
  • Communication: To respond to your enquiries and provide customer support
  • Marketing: To send you newsletters and updates (with your consent)
  • Legal Compliance: To comply with legal obligations and regulatory requirements
  • Website Improvement: To analyse website usage and improve our services
  • Fraud Prevention: To protect against fraudulent activities

5. Legal Basis for Processing

We process your personal data based on:

  • Consent: For marketing communications and non-essential cookies
  • Contract: To provide our services and fulfil contractual obligations
  • Legal Obligation: To comply with regulatory requirements
  • Legitimate Interest: For website analytics and business operations

6. Data Sharing

We may share your information with:

  • Service Providers: Third-party companies that provide services on our behalf
  • Legal Professionals: Solicitors and barristers involved in your property transaction
  • Financial Institutions: Mortgage lenders and financial service providers
  • Regulatory Bodies: When required by law or regulation
  • Professional Advisors: Accountants, auditors, and legal advisors

We do not sell your personal data to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure data storage and backup procedures

8. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services and maintain our relationship with you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

Specific retention periods:

  • Client files: 7 years after completion of services
  • Marketing data: Until you withdraw consent
  • Website analytics: 26 months

9. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit the processing of your data
  • Portability: Receive your data in a structured format
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, contact us at [email protected].

10. Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

11. International Transfers

We primarily process data within the UK. When data is transferred outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

  • Email: [email protected]
  • Phone: +44 20 7743 6733
  • Post: Luminous Flash, 25 Cannon Street, London, EC4M 5TA

15. Complaints

If you believe we have not handled your personal data properly, you can contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk

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